MADRA CHECK TOTE BAG SET - RED
Handbags are designed to innovative new product to tuck important items such as keys, phone, wallet, laptop in the median zippered compartment, its silhouette was thoughtful worked to carry it by its elegant top handles in style with this large top zip tote. Bringing together functionality and luxury design.
Luna Soul we do our best to offer our customers with unique experience, efficiency, professionalism and reliability in fulfilling their orders. We pride ourselves in delivering exceptional standards delivery.
Our delivery services and charges are listed in the table below. Please select the option that is best for you at the checkout page. All of our UK packages are sent out via Royal Mail
All of our International Packages are sent out via Royal Mail & Hermes
|Delivery Option||Delivery Cost|
|FREE UK STANDARD OVER £75||FREE|
|REST OF WORLD||£15.99|
Unfortunately, deliveries cannot be made on Bank Holidays and so any orders that are due to arrive on these days will be delivered the following working day.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country. Therefore, please note customers are liable for any international customs charges which may be applicable to your order. You may be asked for additional postage cost depending on the size and weight of your order.
All UK orders over £75 are automatically entitled to FREE standard delivery via Royal Mail.
If you change your mind about a product or find the size isn't quite right, you can return it to us. We are happy to accept returns that are received within 14 days of delivery for full priced items. All items must:
- Be unwashed
- Have all labels attached
- Be unused/ not worn
- Have no makeup, fake tan or other marks.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please allow up to 5 - 7 working days to process your return from date of delivery to us. Please note that all refunds can take 5-7 working days to show in your account once processed.
Please be advised postage fee for return or dispatch is not refunded.
- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- All items are checked through quality control before dispatch and expected to be returned in the same condition.
- All postage costs are non-refundable and unfortunately we do not offer pre-paid returns.
- To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: UNITED KINGDOM ip2 9nr
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: UNITED KINGDOM ip2 9nr
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.