TERMS & CONDITIONS

By accessing this website, you agree to be bound by these Terms and Conditions of Use, as well as all applicable laws and regulations. You also agree that you are responsible for complying with any relevant local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this website.

This section outlines certain terms regarding the information on the website, the descriptions of goods, and how you use the website.

Separate notices and disclaimers apply to your use of the website. By placing an order with us, you implicitly accept these terms and conditions, and you also agree to the notices and disclaimers.

We strive to ensure that all information on the website, including product descriptions and listed prices, is accurate and correct at all times. However, errors may occur. We will endeavour to rectify any inaccuracies on the website as soon as reasonably possible. If we believe that such an error has affected your purchase, we will attempt to notify you. However, due to the measures we take, we shall not be held liable for any errors on the website.

Please note that purchasing clothing and accessories over the Internet differs from shopping in-store. In particular, you acknowledge that:

* The colours displayed on the website may vary depending on your display settings;
* All sizes and measurements provided are approximate;
* All products are subject to availability, and we may not be able to fulfil your order;
* Any delivery estimates provided on the website or via email are only estimates;
* The products and promotions offered on the website may not be available in-store, and vice versa;
* Prices are subject to change during sales and promotions.
* You are responsible for ensuring that your login details, password, and all other account-related information remain confidential at all times.

Information that you provide directly to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Certain features of the Services may require you to supply specific information about yourself. While you may choose not to provide this information, doing so may limit your ability to use or access these features.

When you opt in to the service, we will send you an SMS message to confirm your registration. Our messaging service will be used for marketing communications, including company updates, events, sales, shopping cart reminders, and more. You can cancel the SMS service at any time by texting "STOP" to the short code. After you send the "STOP" message, we will send you a confirmation SMS, and you will no longer receive messages from us. If you wish to rejoin, simply sign up again as you did initially, and we will resume sending SMS messages to you.

If you ever forget which keywords are supported, just text "HELP" to the short code. Upon receiving the "HELP" message, we will reply with instructions on how to use our service and how to unsubscribe.

We can deliver messages to the following mobile phone carriers:

Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile.

Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Symmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Please note that carriers are not liable for delayed or undelivered messages.

Standard message and data rates may apply for any messages sent to or received from us. The frequency of messages may vary.

Discounts cannot be used in conjunction with any other offers or promotions, and exclusions may apply.

Discount codes cannot be applied to sale items or gift cards and are only valid on full-price items unless otherwise specified by Luna Soul.

Sample sale tickets are non-refundable and must be redeemed against your sample sale purchases. All items purchased from a sample sale are non-returnable and non-refundable. Some items may have minor imperfections due to their sample nature.

Single-Use Coupon Codes: Some codes, such as UNiDAYS, can only be used once. If your promo code does not work, it may have already been used.

This section outlines the terms that apply to your purchase of goods from us via the website.

You submit a request to purchase a product from us (your "order") by completing the following steps on the website:

• Adding a product to your shopping basket
• Entering login details
• Providing delivery address details
• Providing billing address details
• Confirming your order

Your order constitutes a request to purchase goods from us and does not form a binding contract until we accept it. If you order more than one product, your order includes a series of requests for each individual product. Upon receiving your order, we will send an order acknowledgment email to the email address you provided during the order process.

This order acknowledgment email will include your order number, details of the goods ordered, and a delivery estimate. Please note that this email is solely an acknowledgment that we have received your order and does not constitute acceptance of any requests to purchase goods.

We must receive full payment for the goods before we can accept any requests. If you choose to pay by credit or debit card, we will process the payment when preparing your goods for dispatch.

A request made by you to purchase a product will only be considered accepted by us when we dispatch that product to you and send you an order dispatch email, which will include details of the product. We reserve the right to refuse any requests in an order before acceptance. If a product is unavailable, we will include details of the unavailable product in the order dispatch email. Any unavailable product will not be included in the contract for the dispatched products.

All prices and charges on the website are displayed in the relevant currency for the region selected at the top right-hand corner of the website and in GBP £ on our Rest of World site. Delivery charges will be applied based on the chosen delivery address and will be displayed during the order process.

Luna Soul store accepts payment by Visa / MasterCard / American Express / Maestro / Apple Pay / Goggle Pay. The full payment is charged when the package is dispatched. All payment is made with Shopify Payments. All transactions are encrypted and 100% secure. We also accept PayPal, Clearpay, Klarna & Lay-by.

Luna Soul store reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.

Luna Soul store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR, USD or GBP into any other currency.