WE CAPTURE INFORMATION ABOUT YOU IN ORDER TO IMPROVE YOUR EXPERIENCE AS PART OF THE LOUNGE FAMILY.

We take your privacy very seriously. Luna Soul Limited is committed to respecting and protecting your privacy.

To help us provide you with more of what you love from Luna Soul, we capture information about you in order to enhance your experience.

Our goal is to be clear and transparent about what information we collect from our customers and how we use and protect your personal information.

PRIVACY POLICY

We are committed to protecting your privacy.  When you make an online order, we need to know your name, email address, credit card billing address, delivery address, credit or debit card number and associated details. 

This allows us to process and fulfil your orders and to notify you about your order status.  We will also require a land line telephone number in case we need to contact you and for international orders this number may be given to our couriers in order to help with the delivery of your goods. 

You have trusted us by giving us these details and we promise not to use these details for any other reason other than processing your order or informing you about he products and services.  We will not pass any of your details on to third party for profit or otherwise.

HOW WE USE YOUR INFORMATION

We use your information for the following:

  • To personalise your shopping experience on our sites
  • To allow us to handle your order, deliver products and process your payments and refunds.
  • To update you on your order and delivery status
  • For statistical, analytical or survey purposes, to allow us to improve our websites and their services to you.
  • If you choose to consent, to notify you of products or special offers that we feel may be of interest to you

COOKIES

Cookies are little text files, once you agree, the files are stored on your computer and allows Luna Soul website to use these files to remember what currency you want to view the site in, what items are in your shopping basket and various other things which are all in place to make the site easier to use. 

Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

YOUR RIGHTS

You have the following rights:

  • The right to be informed about how we use and process your data.
  • The right to access and copy of the information that we hold on you.
  • The right to rectify any inaccurate or incomplete data.
  • The right to be forgotten and erased from our records
  • The right to restrict processing of your data
  • The right to data portability, to have your personal data provided to you by us.
  • The right to object to certain types of processing such a direct marketing.
  • The right to withdraw consent of us processing your data
  • The right to campaign to a Supervisory Authority in any event that Lounge has not correctly responded to your request.

HOW LONG DO WE KEEP YOUR DATA?

We will hold your personal data for as long as you are you have an account and for as long as is necessary to comply with our legal/ regulatory obligations, resolve disputes, prevent fraud and abuse or enforce our terms and conditions.

When we no longer need to retain your personal data, it will be deleted or be anonymised so that you can no longer be identified from it.

We securely destroy all financial information once we have used it and no longer need it.

KLARNA

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.